The mechanics of The Office, analyzed as a management principle by Venkatesh Rao. It’s a little… mean.
The clueless resolve this dissonance by choosing to believe in the reality of the organization. Not everybody is capable of this level of suspension of disbelief. Both Ricky Gervais (David Brent) and Steve Carrel (Michael Scott) play the brilliantly-drawn characters perfectly. The most visible sign of their capacity for self-delusion is their complete inability to generate an original thought. They quote movie lines, lyrics and perform terrible impersonations (at one point Michael goes, “You talking to me?” a line he attributes, in a masterful display of confusion, to “Al Pacino, Raging Bull“). For much of what he needs to say, he gropes for empty business phrases, deploying them with staggering incompetence. When Michael talks, he is attempting, like a child, to copy the flawless buzzspeak spoken by sociopaths like Jan and David Wallace. He is oblivious to the fact that the sociopaths use buzzspeak as a coded language with which to simultaneously sustain the (necessary) delusions of the clueless and communicate with each other.